By Sagar Jawale
E bay’s feedback system is the back bone of sellers’ success. All the good sellers have big portions of optimistic feedback. On the flip side, destructive feedback can damage gross sales and stop businesses from taking off. The suggestions system was supposed to be a collection of neutral opinions of the performance of buyers and sellers. If a purchaser pays early, their vendor will depart constructive feedback. If a seller ships quickly, their purchaser will give away positive feedback. This manner, future buyers and sellers can get the scoop on whom to purchase from and whom to keep away from, from people who have been there.
Negative feedback has an enormous impact on sellers in particular. If your feedback score falls below the nineties, or even into the lower ninetieth percentile, buyers might take their business elsewhere. But what if you feel like the negative feedback was unjustified? Maybe the buyer was just unpleasant to work with, or had unrealistic demands. As a seller, do you have any recourse?
By no means make the mistake of arguing with or harassing clients who depart you bad remarks, deserved or not. Nothing appears to be like more unprofessional than a seller and purchaser fighting back and forth over comments. It’s understandable that you might be indignant or emotional when hit with adverse feedback, particularly in case you don’t feel that you just did something wrong. But for the sake of your reputation, overcome those feelings earlier than responding. Make use of the 24 Hour Rule; that’s, don’t make a reply till you’ve had a day to calm down.
When you do respond to unfair negative feedback, stick to the facts. If the buyer claims that the item was not as described, point out that every defect was carefully documented in the item’s description. If they complain about slow shipping, post the shipping dates as well as the shipping policy that they agreed to when they purchased the item. Never use personal attacks, only facts.
If you did make a mistake that earned you negative feedback, respond with courtesy. Apologize for the honest mistake you made, and mention that you were not given a chance to rectify the situation before feedback was left. This type of follow up can make buyers more sympathetic to your situation.
There are right methods and wrong ways to take care of bad comments on e bay. So long as you reply with class and professionalism, you can minimize the damage to your reputation.
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Topics: Ecommerce | Comments Off
MLA Style Citation:
Jawale, Sagar "Dealing With Negative Feedback On E Bay." Dealing With Negative Feedback On E Bay. 22 Jun. 2010. uberarticles.com. 21 Jul 2014 <http://uberarticles.com/business/ecommerce/dealing-with-negative-feedback-on-e-bay/>.
APA Style Citation:
Jawale, S (2010, June 22). Dealing With Negative Feedback On E Bay. Retrieved July 21, 2014, from http://uberarticles.com/business/ecommerce/dealing-with-negative-feedback-on-e-bay/
Chicago Style Citation:
Jawale, Sagar "Dealing With Negative Feedback On E Bay" uberarticles.com. http://uberarticles.com/business/ecommerce/dealing-with-negative-feedback-on-e-bay/
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