Username:   Remember Me
Password:  

Uber Articles {Über (ger) adj. above, beyond }

- Above and Beyond a Mere Article Directory

 
 

Dealing With Negative Feedback On E Bay

By Sagar Jawale

E bay’s feedback system is the back bone of sellers’ success. All the good sellers have big portions of optimistic feedback. On the flip side, destructive feedback can damage gross sales and stop businesses from taking off. The suggestions system was supposed to be a collection of neutral opinions of the performance of buyers and sellers. If a purchaser pays early, their vendor will depart constructive feedback. If a seller ships quickly, their purchaser will give away positive feedback. This manner, future buyers and sellers can get the scoop on whom to purchase from and whom to keep away from, from people who have been there.

Negative feedback has an enormous impact on sellers in particular. If your feedback score falls below the nineties, or even into the lower ninetieth percentile, buyers might take their business elsewhere. But what if you feel like the negative feedback was unjustified? Maybe the buyer was just unpleasant to work with, or had unrealistic demands. As a seller, do you have any recourse?

By no means make the mistake of arguing with or harassing clients who depart you bad remarks, deserved or not. Nothing appears to be like more unprofessional than a seller and purchaser fighting back and forth over comments. It’s understandable that you might be indignant or emotional when hit with adverse feedback, particularly in case you don’t feel that you just did something wrong. But for the sake of your reputation, overcome those feelings earlier than responding. Make use of the 24 Hour Rule; that’s, don’t make a reply till you’ve had a day to calm down.

When you do respond to unfair negative feedback, stick to the facts. If the buyer claims that the item was not as described, point out that every defect was carefully documented in the item’s description. If they complain about slow shipping, post the shipping dates as well as the shipping policy that they agreed to when they purchased the item. Never use personal attacks, only facts.

If you did make a mistake that earned you negative feedback, respond with courtesy. Apologize for the honest mistake you made, and mention that you were not given a chance to rectify the situation before feedback was left. This type of follow up can make buyers more sympathetic to your situation.

There are right methods and wrong ways to take care of bad comments on e bay. So long as you reply with class and professionalism, you can minimize the damage to your reputation.

Looking to find the best deal on ebay, then visit www.ebayauctionmarket.com to find the best advice on ebay motors for you.

Article kindly provided by UberArticles.com

Topics: Ecommerce | Comments Off

Tags: , , , , ,


Article Citation
MLA Style Citation:
Jawale, Sagar "Dealing With Negative Feedback On E Bay." Dealing With Negative Feedback On E Bay. 22 Jun. 2010. uberarticles.com. 21 Jul 2014 <http://uberarticles.com/business/ecommerce/dealing-with-negative-feedback-on-e-bay/>.

APA Style Citation:
Jawale, S (2010, June 22). Dealing With Negative Feedback On E Bay. Retrieved July 21, 2014, from http://uberarticles.com/business/ecommerce/dealing-with-negative-feedback-on-e-bay/

Chicago Style Citation:
Jawale, Sagar "Dealing With Negative Feedback On E Bay" uberarticles.com. http://uberarticles.com/business/ecommerce/dealing-with-negative-feedback-on-e-bay/


Reprint Rights

Creative Commons License
This article is subject to a revocable license under a Creative Commons Attribution-No Derivative Works 3.0 Unported License, which means you may freely reprint it, in its entirety, provided you include the author's resource box along with LIVE VISIBLE links (without "nofollow" tags). We may revoke the license at any time with or without cause. You must also include the credit to UberArticles.com.

Comments are closed.

Disclaimer
Uber Articles and its partner sites cannot be held responsible for either the content nor the originality of any articles. If you believe the article has been stolen from you without your permission, please contact us and we will remove it immediately. If you have a problem with the accuracy or otherwise of the content of an article, please contact the author, not us! Also, please remember that any opinions and ideas presented in any of the articles are those of the author and cannot be taken to represent the opinions of Uber Articles. All articles are provided for informational purposes only. None of them should be relied upon for medical, psychological, financial, legal, or other professional advice. If you need professional advice, see a professional. We cannot be held responsible for any use or misuse you make of the articles, nor can we be held responsible for any claims for earnings, cures, or other results that the article might make.
  • RSS Feed

    RSS for Ecommerce