By Jim Smith
How does a small business present a professional facade and still focus on day to day responsibilities? Business answering services could be the answer. In the past, these companies simply answered phones, took messages and delivered them. Today, however, there are entire customer service departments, delivering services to small and large businesses alike. Rather than a cold voice mail message that turns potential customers away, they add a personal touch at a price that is usually far less than hiring staff to do the same thing.
Answering services now perform tasks that help increase revenue in an active way, rather than simply being a live person instead of a recording. Their receptionists or customer service representatives are the first impression that many customers get for the companies they represent. In a high quality answering service, they will be educated about the organizations they represent so that they can assist callers in many ways.
Some services will work on the company’s website, provide call center services, or carry out surveys. They can present appropriate information in a professional way for employment verification calls. Designated employees or voice mail is assigned for different calls. After answering a call in the company name and with the chosen greeting, interaction with customers or clients allows them to set appointments, take orders, gather information or answer questions. Then the service notifies the company at designated intervals or after each call, depending on the preferences of the business owner.
Whether enjoying the family, working on site, attending a meeting or sleeping in the middle of the night, a business owner can be confident that their business activity will continue. Their company is more efficient and accessible for the customer, and the owner can focus on the business at hand. The phone being answered any time, night and day, facilitates growth and multiplied sales.
Service companies can also answer calls from within the company, directing calls from employee to employee or to the owner. Using various kinds of communication, such as voice mail, cell phone, office phone, email or fax, they will deliver the messages and the calls that they record as part of the service.
Outsourcing to answering services is not limited to small businesses. The medical community, including small and large doctor offices, pharmaceutical companies and hospitals are enjoying the benefits of hiring outside service companies to manage their high volume of daily calls. Some services specialize in medical call answering and thoroughly train and educate their staff to field medical questions, call the appropriate doctor, or help find solutions.
Another industry that frequently makes use of answering services is property management companies. Property management requires 24/7 consideration, however, that is seldom possible for employees to attain. The difference between contented and angry clients could be the knowledgeable and educated professional service who fields calls at all hours.
There are many benefits to outsourcing to business answering services, and more professionals are discovering and taking advantage of those benefits every day. With the sole focus being customer service, they offer a superior presentation that business owners most often cannot accomplish alone, and they depict their clients with professionalism and courtesy.
No matter what kind of business you own, you can greatly benefit from the appropriate phone answering service . Check out the Focus Telecommunications website for valuable information on how such a system can be an asset to your company and possibly increase your profits. A business answering service ensures that your customers get quick efficient service twenty-four hours a day.
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Topics: Business | Comments Off
Tags: Business, business answering service, communications, doctors answering service, government answering service, medical answering service, personal answering service, phone answering service, physician answering service, property answering services
MLA Style Citation:
Smith, Jim "The Advantages Of Utilizing Business Telephone Answering Services." The Advantages Of Utilizing Business Telephone Answering Services. 26 Jun. 2010. uberarticles.com. 15 Aug 2015 <http://uberarticles.com/business/efficient-business-answering-services-provide-valuable-customer-service/>.
APA Style Citation:
Smith, J (2010, June 26). The Advantages Of Utilizing Business Telephone Answering Services. Retrieved August 15, 2015, from http://uberarticles.com/business/efficient-business-answering-services-provide-valuable-customer-service/
Chicago Style Citation:
Smith, Jim "The Advantages Of Utilizing Business Telephone Answering Services" uberarticles.com. http://uberarticles.com/business/efficient-business-answering-services-provide-valuable-customer-service/
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