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How To Create A Quality Management Process

By Hayley Martin

A quality management process or system (QMS) is extremely beneficial for any business. You would therefore do well to make sure you have one. If you’ve only just heard of this concept though, it is crucial that you first devote some time to understanding it.

In simple terms, a QMS is your personal set of standards, guidelines and rules that help you manage the various actions and tasks in your business. It puts a great deal of stress on the concept of making sure that procedures are followed to ensure efficient business output geared towards customer satisfaction.

The one term that you absolutely need to take note of is customer satisfaction. Without happy customers, you will have no business to begin with. It is therefore crucial that you put effort in quality management system building to convince people to keep on buying. Obviously, there is a good chance that customers will remain satisfied with good products. Aside from great items or services though, customers are also now more conscious of process quality. They want to make sure they get what they ordered in a smooth and timely manner.

A reliable quality management system is thus of utmost importance if you want to make sure that you and your customers stay in high spirits. You should be aware though that there is no shortcut and no set way to complete a system. This should be obvious considering that businesses differ from each other. Despite the presence of general guidelines for setting up a quality management process, the particulars of your business still matter a lot.

Just like every other company, yours will have such components as departments, sub departments and connected processes. When you first assess your company, what you need to evaluate first is how well your processes work together to bring about customer satisfaction. At the end of the day, this should be your main aim.

In the first few stages of making a system, your first action should be to assess your current system. This means dipping your fingers into each of the various parts of your company and determining what components need more work to promote customer satisfaction. For some businesses, the need for improvement may require the integration of good procedures in quality management system revision.

Once you’ve identified the actual strengths and weaknesses of your existing methods, you can start work on streamlining and polishing your procedures. Regardless of whether huge changes need to be implemented or not, staff need to be provided proper training and orientation. Keep in mind too that documentation is a vital part of all the steps that you decide to take or implement.

Check regularly that what you have set up functions as it should. Even when they do though, a vital requirement in any good procedure is the commitment to continuous improvement. Processes can be revised when they should.

A completely functional quality management process is useful as it is. You will however give your business greater value if you opt to go for ISO certification. This would mean having your standards globally recognized, thereby attracting more clients and business connections. You can prepare for certification on your own but in a lot of cases, it helps to consult experts.

Want To Find Out More About Quality Management Systems? Visit For Information.

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Article Citation
MLA Style Citation:
Martin, Hayley "How To Create A Quality Management Process." How To Create A Quality Management Process. 27 Jun. 2010. 6 Feb 2016 <>.

APA Style Citation:
Martin, H (2010, June 27). How To Create A Quality Management Process. Retrieved February 6, 2016, from

Chicago Style Citation:
Martin, Hayley "How To Create A Quality Management Process"

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