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The Most Crucial Point To Consider When Outsourcing

By Blake Jacobs

In today’s economically challenging times, freelancing is a better solution to numerous businesses and organizations that want to thrive by maximizing cash flow at the same time cutting down operational costs. And why shouldn’t it be? This especially is reasonable considering the constant and skyrocketing pace of technological innovations that has made globalization not only a slogan, but a byword that forces actual distance as well as cultural differences a thing of the past.

In bringing over phone customer support, telemarketing calls, collections, Hr services and even technical support overseas, an enterprise can significantly lessen its production expenditures, employee benefits and improve its stability in times of sudden natural disasters and calamities. This might seem preposterous to start with yet it is reasonable if you think about the changing times and market. Several nations in Asia and South America for instance, currently have strong technological and communication infrastructures that can support the voice over IP (VOIP) requirement for taking business throughout the globe. Most of these nations that appeal to the call center growth or freelancing growth have laws adaptive enough to loosen up their economic and political laws to cater to the demands of the North American market or to any nation that aims to invest. Several places in Asia for example the Philippines include several tax breaks or tax holidays for as long as five to eight years for international corporations wanting to invest.

Due to the fact most of the outsourced employment centers around the back office job and not really the core product or service of the enterprise, business outsourcing can help you give attention to your company’s central activities. For a phone provider for instance which is supposed to target its projects with mergers, acquisitions and offer better and cost efficient programs for its customers and prospects, the back office work of taking care of the billing, Hr employee relations and over the telephone customer service (even the upgrading to far better strategies or keeping customers from ending subscriptions) is better outsourced than undertaken in house. At the same time, the extra manpower and office space you economize can be dedicated to improving your ongoing enterprise or looking at a new niche that you have yearned-for to venture into for the longest time.

As a result of the win-win strategy of outsourcing, there has been a massive growth in the number of providers. Another major concern therefore would be the quality of service. As an investor, the leading consideration you would want to look for is the core distinguishing component that would make providers prominent given that pricing is approximately on the same level. Performance therefore, becomes the differentiating factor in picking out your outsourced partner.

In the outsourcing industry, there is little difference in the technology made available or the pricing which would emphasize the main thing to watch out for when taking your business outside of your company. This will be the communication aspect that is vital in all outsourced services. This becomes the crux of the matter if the corporation is likely to outsource in South America or Parts of Asia where English is not the first language. The strength of communication is what builds the connection between you and your end customers. The product know-how or the technical proficiency can be dealt with product training and is therefore, something that can be adequately assessed and delivered. The comfort level in talking in English in a highly favorable manner however, is a totally different story. And outsourcing companies know this all too well that is why they take great measures in their communication training to personalize the communication aspect to the English market. After all, lousy communication is the fastest way to lose your customers. At the beginning, you need someone who is effective at setting up a strong brand name and impression for your company. Lose the first 10 seconds of that contact and you might as well have forfeited your business with your customer.

It is insufficient to measure the financial stability, pricing and overall expenses of the service being offered. Be sure that before you note down your signature in that outsourcing offer, you have taken the lengths of gauging the communication effectiveness of your would-be associates who will be serving as your bond with your customers. If your aim is to improve your current business and build stronger loyalty to your product, you need to be satisfied with the capability of your associates to provide exemplary customer service and satisfaction.

Nathan Woodbury has been in the field of Philippines outsourcing for a long time and maintains a website about small business training where you can get answers to the rest of your questions.

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Article Citation
MLA Style Citation:
Jacobs, Blake "The Most Crucial Point To Consider When Outsourcing." The Most Crucial Point To Consider When Outsourcing. 22 Jun. 2010. 16 Dec 2014 <>.

APA Style Citation:
Jacobs, B (2010, June 22). The Most Crucial Point To Consider When Outsourcing. Retrieved December 16, 2014, from

Chicago Style Citation:
Jacobs, Blake "The Most Crucial Point To Consider When Outsourcing"

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