A Review Of ITIL Along With Its Most Up-to-date Version

By Christopher Henry

The internationally recognized collection of guidelines and principles for development and operations of IT and ITSM, which is short for IT Service Management are incorporated in the idea of IT Systems Library® , often called ITIL®. Having established in the Eighties by the U.K government subsidiary Central Computer and Telecommunications Agency, abbreviated CCTA, ITIL was basically dedicated to having standard list of best practices in management of information technology among government departments and other institutions. Nevertheless, ITIL has been largely approved and put in place by numerous businesses throughout the world in recent times. The further advancement of ITIL guidelines, publications and introducing its latest editions are performed under the auspices of the U.K Office of Government Commerce.

ITIL V1, which had more than 30 volumes lasted for more than 15 years until it was finally replaced by ITIL V2 in 2002. Eight core titles as well as one add-on that was released in 2006 were the main features of ITIL V2 but it did not have process improvement methodology or use case studies. In addition, V2 had only mere paper documentation instead of real-life scenarios. Therefore, ITIL authorities considered it incapable of addressing the emerging solutions provided by the rapidly growing It sector.

With its five core titles, ITIL V3 was published in May 2007, in order to address the concerns raised by V2. Its five titles are:

1. ITIL Service Strategy

2. ITIL Service Design

3. ITIL Service Transition

4. ITIL Service Operation

5. ITIL Continual Service Improvement

ITIL Service Strategy is considered the main point of the ITIL Service Lifecycle. As outlined by ITIL, “the Service Strategy volume supplies help and advice regarding how to implement, develop and design service management not just as an organizational capability but additionally as a strategic asset.” Processes include things like Financial Management, Demand Management, Service Portfolio Management and Strategy Generation.

Offering help and advice for the design and development of services and Service management are thought to be the objective of the Service Design Publication. Supplier Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Service Catalog Management and Security Management are considered as the processes included.

ITIL additionally says that aim of the Service Transition Publication will be to offer help and advice for the advancement of capabilities for transitioning improved services into operations. This particular phase consists of processes like Evaluation Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management and Change Management.

As per ITIL, the Service Operation publication offers “guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider.” This stage is intended to cover processes such as Incident Management, Access Management, Request Fulfillment, Event Management, Problem Management, Application Management, Technical Management, and IT Operations Management.

The Continual Service Improvement Volume has as its key goal offering required help and advice in making and preserving value for customers by means of improved design, introduction and operation of services. The 7 stages in the CSI process that identifies the things you must and could evaluate are collecting, processing and examining the information; presenting and utilizing the data; as well as implementing remedial measures.

To learn more about ITIL or to enroll in an ITIL training class, contact Ashford Global IT today!

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