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Learn About The Types Of Business Telephone Systems

By Mark Walters

A telephone system is, arguably, the most important communication tool that you have in your office. It helps your business grow and helps you forge closer links with your clients. When it is time to buy a new system you need to think carefully about the telephone needs of your company. A wrong choice could cost you financially and ruin the good communication you have with your clients. The closer the fit between your company’s telephone needs and the system that you purchase, the more valuable it will be to your company. Consider the questions below before purchasing a system:

- What is your call volume now and is that volume likely to grow?

- Does the system that you buy need to be compatible with any existing equipment or software that you use?

- Are you looking for a phone system that offers some specific functions?

You will also need to think about how many trunks and extensions you will need. Extensions are individual telephone lines for handsets, modems and fax machines and trunks are your company’s outside lines. There will always be a greater number of extensions than trunks. As employees place or take calls, the telephone system assigns those calls to specific trunks. You never want to have so many extensions that trunks are overloaded and callers must wait for a line to become free. If that happens your lines will always be busy and frustrated callers will stop calling back.

You may very well be uncertain as to what system you need and that means that you should speak with a representative from a telephone company that supplies services to businesses. The number of suppliers has grown dramatically since the liberalization of the market, making the number of telephone system suppliers very large. There are things to remember before you make the call to your chosen supplier…

- Is this a well known company with a good reputation and what credentials does the younger company that you may be considering have to offer?

- Will they provide a complete package that includes software and cables?

- How much will the new system cost you in support and maintenance?

- Is training available and, if so, for how long and at what cost?

Do not hesitate to contact several suppliers when deciding who to sign up with. Ask them to provide demonstrations of their telephone systems and always negotiate on prices. If you are signing up for a long period of time then be sure to thoroughly check through the terms and conditions of the agreement so as to ascertain what your rights are should you feel that the standards of the service have dropped below an acceptable level.

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Article Citation
MLA Style Citation:
Walters, Mark "Learn About The Types Of Business Telephone Systems." Learn About The Types Of Business Telephone Systems. 2 Jul. 2010. 9 Sep 2014 <>.

APA Style Citation:
Walters, M (2010, July 2). Learn About The Types Of Business Telephone Systems. Retrieved September 9, 2014, from

Chicago Style Citation:
Walters, Mark "Learn About The Types Of Business Telephone Systems"

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