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Choosing The Right Network For a Call Centre

By Emily Collins

We know how difficult it can be choosing the right network for your contact centre. You’ll want the fastest speed no doubt, but also to maintain reliability. We’ve looked at some of the most popular choices and given you a run-down on what they’re all about so that you can get the most from your IP Communications specialist.

The Ethernet Network

This popular option works for secure, high speed networking on a large scale. Delivered over fibre, an Ethernet network can work at speeds of 10Mbps, 100Mbps, 1 Gbps and all the way up to 10 Gbps with an extension service. Multiple sites can be connected and with-stand extremely heavy bandwidth. Your call centre can benefit from secure and fast voice, data, video and IP usage.

Hosted Telephony

If effectively cutting costs is more of a concern to you than your on-site solutions, hosted telephony could be the answer. The system is able to cut costs by eliminating the costs associated with running and upkeep of data centre systems and IT costs, while the cost per user per month is scaled to meet your evolving business. You can also take advantage of the latest VoiP Technology and IP Phone Handsets.

Hosting and virtualisation

If your top concerns are space, money and the environment then this system is worth a try. Server virtualisation makes for a better allocation of resources and efficient hardware use that much easier. Virtual hosting and cloud computing save an average of 50-70% of IT costs, while reducing IT and maintenance costs, saving space, and being a whole lot greener.

Option Four: LAN and WAN Networking

Wide (WAN) and local (LAN) networks both depend of the physical size and proximity of your company, or call centres. LAN would be the best option if you only need networking solutions for a contact centre housed in one location. If the company is located in multiple cities or even countries, WAN would definitely make more sense in keeping telecommunications uniform and efficient.

Emily Collins writes on behalf of Britannic Technologies. If you’re looking for an ethernet network for your company click here

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Article Citation
MLA Style Citation:
Collins, Emily "Choosing The Right Network For a Call Centre." Choosing The Right Network For a Call Centre. 4 Nov. 2012. 27 Jul 2014 <>.

APA Style Citation:
Collins, E (2012, November 4). Choosing The Right Network For a Call Centre. Retrieved July 27, 2014, from

Chicago Style Citation:
Collins, Emily "Choosing The Right Network For a Call Centre"

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