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What Is Hosted PBX, Why Is It Used, And What Are The Advantages?

By Ernest B. Fondren

Businesses that require several different phone lines to run their business will often use a PBX or hosted PBX system. This type of structure enables the company to have one primary line and then lots of extensions can be connected to it. Numerous phone lines won’t need to be run into the building using this kind of system. There are no busy signals and all of the extensions can be reached all at once without bothering the other lines. All calls can be transferred to the proper extension after the customer has called the main line and determined who they are calling for.

A hosted PBX system is different than the standard version in that it makes use of a VoIP service rather than a phone line. Lots of companies opt for this type of service because it means that they can make all of their calls through an internet connection, and if necessary they can use the phone from any location that has access to the internet. These are often more affordable to install and maintain because no additional equipment is needed aside from a computer and an internet connection.

It is better for a business to be able to provide their customers with one phone number to contact them. Customers can become confused if they are provided several different contact numbers to call for the same business. With a main number, customers can call and either ask to be transferred to the appropriate extension or they can enter the extension (if they know it) to immediately access the right number.

A hosted PBX system also allows for every extension to have its own voice mail box if desired. This means that even if the person is inaccessible to take the call that they will get the message. It can be confusing to sort out calls when only one voice mail box is available for the entire business. With separate mail boxes, people can also respond to their own messages quickly.

In order to guarantee that the main number is not tied up and customers do not hear a busy signal, businesses will need to have several different phone lines accessible. Including hosted PBX into a business’ phone system can save the company money and provide easy accessibility to all employees. Employees can communicate with each other and reply to missed customer calls in a timely fashion when separate business voice mail boxes are included with each extension. Businesses that wish to improve communication with employees and customers would benefit from this kind of system.

Millions of business owners discovered the uses of this technology many years ago. So, if you want dependable phone systems, hosted PBX technology will help you manage your business effectively and focus on making a profit. You can make more connections with other issues if you browse here.

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Article Citation
MLA Style Citation:
Fondren, Ernest B. "What Is Hosted PBX, Why Is It Used, And What Are The Advantages?." What Is Hosted PBX, Why Is It Used, And What Are The Advantages?. 12 Oct. 2012. uberarticles.com. 25 Jul 2014 <http://uberarticles.com/computers-and-technology/broadband-internet/what-is-hosted-pbx-why-is-it-used-and-what-are-the-advantages/>.

APA Style Citation:
Fondren, E (2012, October 12). What Is Hosted PBX, Why Is It Used, And What Are The Advantages?. Retrieved July 25, 2014, from http://uberarticles.com/computers-and-technology/broadband-internet/what-is-hosted-pbx-why-is-it-used-and-what-are-the-advantages/

Chicago Style Citation:
Fondren, Ernest B. "What Is Hosted PBX, Why Is It Used, And What Are The Advantages?" uberarticles.com. http://uberarticles.com/computers-and-technology/broadband-internet/what-is-hosted-pbx-why-is-it-used-and-what-are-the-advantages/


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