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How To Decrease Your IT Spending

By Michael Hall

The small to medium-sized business is the backbone of the U.S. economy, and is finally getting enough respect to have its own acronym (SMB). The demands of modern commerce, however, can stretch the resources of mid-size companies, so if your business is in this category, you will always be interested in how to decrease your IT spending. Unless you have the budget to hire your own IT staff, and keep them trained and certified so they can coordinate all the maintenance and troubleshoot all the hardware and software, you may be better off making arrangements with a Managed Service Provider (MSP).

The ideal situation, of course, would be to find an MSP that specializes in serving SMBs with an approach that is both preventive and proactive in terms of your computer, server and network monitoring and maintenance. Whether you have no IT staff at all, or need some support for your IT department, you are going to want the expertise of a firm that will deliver first-rate customer service, stay abreast of all ongoing IT trends and discover ways to leverage both existing and emerging technologies to work for your business in a cost-effective manner.

What you need from an MSP

First, of course, you need consistent quality, reliable performance and trust in your tech support firm. When extensive expertise is paired with friendly, efficient customer service, you are talking about the foundation of an ideal support system that can help any SMB, regardless of industry or location. The aim is to monitor and analyze computer, server and network performance to identify possible problems before they happen. You cannot afford downtime, naturally, so neither can you afford an MSP that is not 100% on the ball. When all of this comes together in a cost-effective package, you can stop thinking about IT and concentrate on the core activities of your business, which are marketing, sales and other operations.

Another great cost savings derives from the fact that, in our totally connected era, you do not need technicians on site all the time to maintain your critical systems. There are times, of course, when a site visit is necessary, but with remote monitoring and support solutions your MSP can take care of business without being at your place of business. In fact, you can even watch the mouse cursor on your screen move back and forth while your offsite expert resolves your issue in real time. When something occurs that requires a technician at your site, one will be dispatched to take care of the problem.

Act or react?

It is essential that your tech support firm become intimately familiar with your systems, your business processes and your company goals. This is the kind of proactive, rather than reactive, approach that is employed by other kinds of consultants, in marketing, sales and operations. Rather than waiting for issues to arise, the proactive approach relies on anticipating, strategizing and devising ways to both predict and prevent problems. With 24/7 monitoring of your mission-critical systems, your bottom line productivity is protected and your corporate health is guaranteed.

Among the top remote service providers, there are various ways to set up your coverage. Some will establish a flat-fee structure so that you are not charged for every single support call or procedure. And the best firms will offer multiple levels of support to cover everything from daily maintenance functions on desktops, laptops and mobile devices, to server application troubleshooting and hardware analyses. You will also have access to the company’s entire range of knowledge and expertise, meaning that you can take advantage of more experience and knowledge than you could possibly hire yourself.

Bottom line

If you want to know how to decrease your IT spending, it can start easily. If supplementing your existing IT staff ensures your needs are met and your problems are taken care of, then you can take that route. If you do not have an IT staff, then you can hire yourself a virtual one by shopping for the best MSP you can find. Make sure to ask the pointed questions, and get references, too. No leading firm will shrink from giving you references or documenting their good performance with other companies like yours. You can start the other way around, too, by asking colleagues and industry acquaintances about their own experiences with MSPs.

When you come down to making your decision, you need to balance your desire to save money with the realities of your computing/networking environment. That said, it is possible to have first-rate tech support without breaking the bank. Take your time, think things through and make your best deal. You may just be surprised at how cost-effective excellent service can be.

Bravura Networks is a premier provider of IT support services and solutions in the San Diego area. We help companies to align their information technology with their business objectives and goals.If you would like more information about our san diego it consulting services, visit us online!

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Article Citation
MLA Style Citation:
Hall, Michael "How To Decrease Your IT Spending." How To Decrease Your IT Spending. 1 Jul. 2010. 22 Oct 2015 <>.

APA Style Citation:
Hall, M (2010, July 1). How To Decrease Your IT Spending. Retrieved October 22, 2015, from

Chicago Style Citation:
Hall, Michael "How To Decrease Your IT Spending"

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