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Choosing VoIP Providers: Six Factors You Need to Keep In Mind

By Kwan Lo

Switching from the conventional type of communicating – through public switched telephone network that is – to something that entails faster and more efficient communication like VoIP technology is one of the many ways in which businesses can stay ahead of a competition. There is a great need for businesses to make use of such innovative technology especially nowadays when competition among businesses in all industries has gone tougher. The VoIP technology, or Voice over IP technology, allows businesses to make voice calls over the internet, making it easier for them to communicate to their investors, business partners, and employees. However, to ensure successful use of this nifty technology, companies need to know what to look for in a good VoIP software and hire the best VoIP providers available.

With hundreds of VoIP providers available on the internet, finding the one that you can trust your business with can be a daunting task. Providers all seem to offer exciting features at fair prices and choosing the features alone could already cause you headache. During the selection, you need to keep certain things in mind and ensure your prospective VoIP provider has the criteria of the best and most reputable and reliable providers.

Among the most important factors to consider are voice quality and reliability. Make sure your service provider can guarantee calls that have minimal echo and voice lag time. There should also be minimal noise, or none at all, during the call and the audio should be loud and crystal clear. Your service provider should also provide stable and reliable service consistently.

Also, choose a VoIP company that provides different communication tools for the business. These include bonus features that allow you to make conference calls, voicemails, call forwarding and call waiting, and even tools that allow you to make long distance and international calls if your business has branches or customers across the country or the world.

Consider the monthly VoIP fee. A VoIP provider that charges high doesn’t always mean they can provide you topnotch service. On the other hand, a VoIP provider that charges the lowest price doesn’t always mean they provide poor quality service. Thus, it is important that you research about the provider you want to deal with. Evaluate the services and features being offered. Depending on your chosen provider and on the features offered, monthly VoIP fees can start from $8 to $30.

Another consideration is the amount of technical support that VoIP providers are able to give. A good VoIP company should be able to provide 24/7 customer service support, either through chat, phone, or email. No matter how reputable and reliable your provider may be, problems and concerns regarding the VoIP service are likely to occur and you will never know when it will happen. Having someone ready to answer your problems and concerns is always the best. While some VoIP companies may charge extra for this kind of service, some do not.

The sixth consideration is the security, confidentiality and privacy of every conversation made, be it a short phone call or hours of conference calls. The best way to determine this important aspect of VoIP is to talk to your prospective company’s customer service representatives or check out its website and read its service plans.

The internet houses hundreds of VoIP providers, and there’s no way you can’t find a provider that will best meet your business needs. Spending time evaluating and ensuring that your prospective provider is able to meet those needs is the best thing that you can do.

Find the cheapest VoIP providers, and learn more about VoIP for small business and the advantages of VoIP.

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Article Citation
MLA Style Citation:
Lo, Kwan "Choosing VoIP Providers: Six Factors You Need to Keep In Mind." Choosing VoIP Providers: Six Factors You Need to Keep In Mind. 19 Jan. 2011. 12 Apr 2015 <>.

APA Style Citation:
Lo, K (2011, January 19). Choosing VoIP Providers: Six Factors You Need to Keep In Mind. Retrieved April 12, 2015, from

Chicago Style Citation:
Lo, Kwan "Choosing VoIP Providers: Six Factors You Need to Keep In Mind"

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