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Why You Should Understand What The Client Wants Before You Try And Change Your Spots

By Stephane Kolinsky

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Yesterday I was with the Director of a local company that operates nationally in the Uk and is extraordinarily impressive.

I know lots of corporate leaders in the area and in terms of expansion this one is way up there with the very best of them.

We were talking about his struggle finding the right type of marketing agency and this is what he said:

W e ended-up having to go to a London firm, they were

the only ones that knew what we required.

Local marketing agencies in Devon that are good at engaging the B2C

market just did not cut it but tried to persuade us

that they did

What did he mean?

Well, he needs strategic brand repositioning at this point and not SEO, mobile ad campaigns, fliers and pay per click.

This company is a big company. It is growing and needs to know what it’s brand and corporate personality will be for the next a decade because it is going to invested hundreds of thousands of pounds in nation wide marketing.

Some of the leading regional agencies – that do SEO, design and mobile advertising really well – must have become very excited at the prospect of working with this leading company. They panicked, felt threatened and attempted to change their spots and reposition their service to win the business.

They made a classic mistake. They felt that their competitors were a threat. When in reality they aren’t because this is the order of things.

– First, get the branding and positioning done by expensive consultant marketing firms that know about strategic branding in the nation wide context.
– 2nd take the brand and feed it into to professional but well priced local agencies that operate close to the client and have the abilities to deliver effective online, mobile and local marketing campaigns.

Sadly , by panicking some very good firms looked a bit insecure in the eyes of the client and lost the likelihood of future business.

Marketing is a broad church and sometimes your perceived competitors aren’t competitors at all.

Be truthful with the customer, position yourself for future business – the kind that permits you to play to your strengths – and make sure you understand what the client wants.

This way you demonstrate understanding, objectivity and integrity.

All of which give you a good chance of starting a relationship that will lead on to you getting the right type of work at the best time.

By Stephane Kolinsky owner of Springboard Outsourcing. We provide SMS and QR Campaigns in Plymouth, Devon. Visit our online, mobile and local marketing blog for more cool stuff.

Article kindly provided by UberArticles.com

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Article Citation
MLA Style Citation:
Kolinsky, Stephane "Why You Should Understand What The Client Wants Before You Try And Change Your Spots." Why You Should Understand What The Client Wants Before You Try And Change Your Spots. 7 Feb. 2012. uberarticles.com. 25 May 2012 <http://uberarticles.com/self-improvement/why-you-should-understand-what-the-client-wants-before-you-try-and-change-your-spots/>.

APA Style Citation:
Kolinsky, S (2012, February 7). Why You Should Understand What The Client Wants Before You Try And Change Your Spots. Retrieved May 25, 2012, from http://uberarticles.com/self-improvement/why-you-should-understand-what-the-client-wants-before-you-try-and-change-your-spots/

Chicago Style Citation:
Kolinsky, Stephane "Why You Should Understand What The Client Wants Before You Try And Change Your Spots" uberarticles.com. http://uberarticles.com/self-improvement/why-you-should-understand-what-the-client-wants-before-you-try-and-change-your-spots/


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