Username:   Remember Me

Uber Articles {Über (ger) adj. above, beyond }

- Above and Beyond a Mere Article Directory


Ways To Deal With Phone Call Harassment

By Faith Lynch | Friday, December 14th, 2012

Phone call harassment is still a major problem around the world. If you are receiving any kind of unwanted phone calls that are aimed at causing grief, upset or any kind of alarm, then you may just be a victim as well. However, there is no need for you to worry as there are so many ways that it can be stopped.

Pros and Cons of Virtual Receptionist Services

By Peter Lawlor | Tuesday, March 27th, 2012

If you run a small business and don't have the funds for a full time receptionist you might consider hiring a virtual receptionist. This is what I did.

Call Centre Services And Technology Explained

By Adriana Noton | Sunday, February 12th, 2012

Call centre services have now become so advanced that they add up into an industry of sorts. The story started a decade or so ago with basic outsourcing of certain CRM and support functions but has grown up into a huge machine that encompasses areas as diverse as tech support, claims processing, lead generation and debt collection. Most contact centers now offer back-office support that includes data entry and transcription.

See If You Have What It Takes To Work In A Call Centre

By Adriana Noton | Tuesday, January 10th, 2012

Having what it takes to work at a call centre can be beneficial to you. You would work at a desk, and earn a good pay. Some companies seek to hire operators who can take inbound calls, while others look for outbound calls. There are numerous companies, which you can seek employment with, but these are a few things you will need to have or know.

Having A Degree Working In A Call Centre

By Adriana Noton | Friday, October 7th, 2011

People who are really good at talking with people would be the type of people that would have a lot of call centre experience. They may have been working at it ever since they graduated from high school and a friend that works there may have talked to their boss about giving them a job. That could be how you started off as well.

The Support Call Centre Uses Technology To Improve Customer’s Experience

By Adriana Noton | Friday, September 9th, 2011

The modern call centre can process large numbers of either inbound or outbound calls. A center might handle customer support taking inbound calls, or used to handle outbound calls such as for fund raising or lead generation. Both outbound and inbound call centers have integrated technology into almost every facet of their operations in order to improve efficiency and provide a greater level of customer satisfaction.

How to Generate Quality Leads Expertly for Cash Advance Firms

By Belinda Summers | Thursday, September 1st, 2011

Cash advance firms have a constant demand of quality leads for their business. Outsourcing to an expert telemarketing firm is just what they need to resolve this kind of issue. Read on to learn more.

Promotions Through Phone Answering Service, An Effective Tool To Getting Your Product Known

By John R. Joy | Tuesday, June 14th, 2011

May be you have no idea but the free phone answering service firms normally deal with sending of advertisement messages and also getting the reactions to them.

Call Centre Solution To Quality Customer Care

By Adriana Noton | Sunday, May 8th, 2011

The new era called the information age has created a significant industry which is the call centre the Business Process Outsourcing that is seen thriving in Asia and other parts of the globe. It is a business that caters to the business client's customers. It is independently run by a company that specializes in customer service, with its IT system and product support service. It is continually adapting to the customer's needs by constantly improving on the IT and telecommunication technology.

The Incredible Discoveries That Call Centre Services Conceal

By Adriana Noton | Thursday, April 21st, 2011

Call centre Services offer support to individuals seeking a product or service from their mortgage to satellite television. They do also offer cold calling that some people do not like but compared to the ease of other services it is considered a remarkable help. They are filled with skilled individuals who have been delicately trained to be able to do their job.

The Inbound Call Centre Environment

By Adriana Noton | Friday, March 25th, 2011

An Inbound Call Centre handle calls from customers for the purpose of enquiries, assistance, taking orders, handling transactions, or technical support. Inbound contact centres can usually be reached through a toll free number which customers can call without any charge. The company pays a large amount of money for the use of these numbers. However, they benefit from the amount of calls coming in.

A Proven Approach To Phone Customer Service

By Mark Walters | Saturday, February 5th, 2011

Everyone knows that old maxim: 'the customer is always right'. This is a fairly good rule to abide by when working in a customer service call center. We've put together a little guide with some...  (More...)

Learn About The Benefits Of Asterisk Phone Systems

By Adriana Noton | Monday, January 24th, 2011

With the capabilities to power a large number of extensions used by offices, the Asterisk phone systems benefit the residential consumer by drastically reducing long distance charges. The system, based in software, is versatile, easy to expand, and simple to customize. It is a much more cost efficient system than the large phone systems traditionally used by most businesses.

Why Lead Generation Services May Not Be For Your Business

By Bob Cavanaugh | Thursday, December 23rd, 2010

Buying lead generation services can be a good way to outsource the sales function for a professional firm or a small business. Buying the service involves a commitment to a contractual price, but it should offer stability in the cost of a sales force.

Hosted Dialer Solutions: The Major Advantages

By Henry Jeon | Thursday, December 16th, 2010

A hosted dialer is a web-based phone dialer that makes use of Software as a Service (SaaS) technology. As opposed to a hard dialer system, which functions by connecting a computer to other equipment, a hosted dialer system needs only a computer and a dependable internet connection.

  • RSS Feed

    RSS Feed